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What You Agree To When You Use 10wan

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to 10wan is available where local law permits — read through before you open an account so there are no surprises later.

Account eligibility applies where local law allowsJazzCash, Easypaisa, Raast covered under deposit termsAccount security is your responsibilityWe may update these terms with noticeContact support for any clause you want clarified
10wan What You Agree To When You Use 10wan
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe something has been applied incorrectly to your account, our support team can clarify. Reach us through the channels below — include your account ID and the specific section you want us to look at so we can respond precisely rather than with a generic reply.

Live Chat Open the chat widget from your account dashboard. Quote the terms clause or transaction reference and we will pull up your account to respond directly.
Email Support Send your query to our support address listed in your account settings. Include your registered mobile number and the JazzCash, Easypaisa, or Raast transaction ID where relevant.
Account Help Centre The Help Centre in your account panel covers common terms questions — account suspension, deposit holds, and withdrawal verification steps are each addressed there.
HOW WE OPERATE

How 10wan Applies and Enforces These Terms

We apply these terms consistently across every account. Here is what that looks like in practice — covering your data, account security, how long we keep records, and how to request a change.

Account Security Your login credentials are encrypted. We never ask for your full password over chat or email. Any suspicious login attempt triggers an OTP to your registered mobile number.
Data Retention We retain your account and transaction records for the period required under applicable rules in supported regions. You can request a summary of your data through account settings.
Cookie and Session Policy We use session cookies to keep you logged in and analytics cookies to fix platform issues. You can manage cookie preferences from your browser; turning off session cookies will affect login.
Terms Change Requests If you disagree with an updated clause, contact support before the change date. We will log your objection and explain how it affects your account access going forward.

Common Questions About Our Terms

These are the questions we see most often about how our terms work. If your question is not listed, reach out through live chat or email with your account ID.

Yes. Any deposit through JazzCash, Easypaisa, or Raast is covered by our deposit policy within these terms, alongside the terms of your payment provider. Both sets of rules apply at once.

No. Your deposit must come from a payment account registered in your own name. Third-party funding breaches our terms and may trigger a withdrawal hold pending identity verification.

We notify you at your registered contact before changes take effect. Continuing to use your account after the change date means you accept the updated terms. Disputes must be raised before that date.

Send a data request from your account settings or email support with your account ID. We process these requests under the data rules of the region where your account is held.

Withdrawals go through an identity verification step. If your registered details do not match the payment account you are withdrawing to — whether that is Raast or Easypaisa — we will ask you to confirm before releasing funds.

Contact support via live chat or email. Provide your account ID and the specific clause you are disputing. We review each case individually and respond with a written explanation.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.