Reference

What You Agree To When You Use 10wan

These legal terms set out the rules that apply to your account, your activity on the platform, and how we handle your data — access and eligibility depend on local law and apply only where permitted in your region.

Account Eligibility ConditionsData Handling PolicyJurisdiction-Dependent AccessCookie and Retention RulesYour Rights to Request Changes
10wan What You Agree To When You Use 10wan
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data integrity sit at the centre of how we run things. From the moment you verify your account to each JazzCash or Easypaisa transaction, we apply encryption and access controls to keep your information protected. Here is what that looks like in practice across the four areas that matter most.

Data Handling

We collect only what is needed for account verification and transaction records. Your Easypaisa or JazzCash details are encrypted and never stored in plain text on our systems.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings at any time.

Retention and Deletion

Account data is kept for as long as your account is active and for the compliance period required after closure. You can request deletion of non-essential data by contacting support in writing.

Requesting Changes

To correct, access, or remove your account data, submit a request through the Help Centre ticket system. Tag it as a data rights request and we will respond with a written outcome.

POLICY CONTACT

How to Reach Us About Legal Queries

If you have a question about these terms, want to raise a data request, or need clarification on how a policy applies to your account, our support team handles legal queries directly. You can reach us through live chat, email, or via your account dashboard. We respond to data and policy requests with a written reply so you have a record of the answer.

Team online

Live Chat

Start a chat session from your account dashboard to raise a policy question. Our team can clarify terms, eligibility conditions, or data handling in real time.

Email Support

Send a written query to our support email for formal data requests, account-closure queries, or policy disputes. We reply with a written confirmation you can keep.

Account Help Centre

Log in, head to the Help section, and submit a ticket specifically tagged as a legal or data query. It routes directly to the compliance team rather than general support.

Questions About Terms, Data and Your Rights

These are the legal questions we get asked most often. If yours is not here, use the live chat or submit a help ticket and we will send a written answer.

Access and eligibility depend on local law. If your region permits use of the platform, these terms apply to your account from the moment you complete registration.

We hold identity verification data, account wallet history, and transaction records — including deposits via JazzCash, Easypaisa, and Raast — for compliance purposes only.

Yes. Submit a data access request through the Help Centre, tag it as a data rights request, and we will send a written summary of the information held on your account.

Contact support via live chat or email and ask for a data deletion request form. Non-essential data can be removed; compliance-required records are kept for the legally mandated period.

After closure, transaction and identity records are retained for the compliance period required under applicable law, then deleted. You will receive written confirmation when the process is complete.

We post a notice on the platform before any term change takes effect. Continuing to use your account after the notice period means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.