Reference

How 10wan Handles Your Personal Information

Your account data belongs to you. This policy explains exactly what we collect when you use 10wan, how we store it, and what choices you have — covering everything from your wallet transactions via JazzCash, Easypaisa, or Raast to how you can request changes…

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10wan How 10wan Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security controls across your account data — encrypted storage, access controls limited to staff who need it, and session protections on every login. Your account uses OTP verification to confirm identity changes, so no one can alter your registered details without access to your phone.

Encrypted Storage

Account data — including wallet records and contact details — is stored with encryption at rest. Access is restricted to authorised internal roles only.

Cookie Controls

We use session and preference cookies. You can manage or clear these through your browser settings; your account data is not affected by clearing cookies.

Retention Periods

We keep your data for as long as your account is active and for the period required by applicable law after closure. You can ask us what we hold at any time.

OTP Account Security

Changes to your registered mobile number or email require OTP confirmation. This step protects your account from unauthorised data modifications.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove data we hold on your account, contact our support team directly. We handle privacy requests through the same channels as account support — no separate form needed. Responses to data requests are sent to your registered contact details.

Team online

Live Chat

Open the chat widget from any page on 10wan. Identify your request as a privacy or data query and our team will route it to the right person.

Email Support

Send your data request to our support email with your registered account details. We aim to respond within a reasonable timeframe under applicable rules.

Account Settings

Some data preferences — like communication opt-outs — can be managed directly from your account settings page without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about how 10wan handles personal data. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as JazzCash, Easypaisa, or Raast. Transaction records are created each time you deposit or withdraw.

Yes. Contact support via live chat or email with your account details and request a data summary. We will send it to your registered contact address within a reasonable period.

We do not sell your personal data. We share it only where required by law or with payment processors — like JazzCash or Easypaisa — to complete your transactions.

We retain records for the period required under applicable financial and legal rules after account closure. You can ask us for the specific retention period that applies to your account.

Send a request through live chat or email. Include your account details and specify what you want corrected or removed. We will confirm what action is possible under applicable law.

Yes. Wallet transaction records are encrypted at rest and accessible only to authorised staff. Full payment credentials are never stored on our servers after a transaction completes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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